Is the Web Marketing Mix Sustainable in China? The Mediation Effect of Dynamic Trust

Title
Is the Web Marketing Mix Sustainable in China? The Mediation Effect of Dynamic Trust
Authors
최용록
Keywords
Guanxi, social trust, web marketing mix, structural equation modeling, China, e-commerce
Issue Date
2015-10
Publisher
SUSTAINABILITY
Series/Report no.
SUSTAINABILITY ; Vol7 no.10 Startpage 13610 Endpage 13630
Abstract
Trust plays an important role between companies and customers in the online shopping environment because of the anonymous transaction environment and the advantage of virtual property. The most rapidly developing trend in Chinese e-business may come from Guanxi, a Chinese term for social trust. In this study, we define Guanxi as the dynamic trust process in the social decisions or activities of the Chinese. With increasing global attention on the outstanding development of Chinese e-business, it would be worthwhile to analyze the dynamic trust process of social e-commerce customers in close combination with the social network. The statistical results obtained using structural equation modeling (SEM) show the importance of trust in a social e-commerce context. The direct positive relationship between the components of the web marketing mix and purchase intention is partially mediated by initial trust and ongoing trust, while initial trust only partially affects purchase intention through ongoing trust.
URI
http://www.mdpi.com/2071-1050/7/10/13610
http://dspace.inha.ac.kr/handle/10505/55560
ISSN
2071-1050
Appears in Collections:
College of Business Administration (경영대학) > International Trade (국제통상학) > Journal Papers, Reports(국제통상학 논문, 보고서)
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