Positive psychological capital and emothional labor in Korea: the job demands-resources approach

Title
Positive psychological capital and emothional labor in Korea: the job demands-resources approach
Authors
안광호
Keywords
emotional exhaustion, emotional labor, flight attendants, organizational justice, positive psychological capital
Issue Date
2015-03
Publisher
THE INTERNATIONAL JOURNAL OF HUMAN RESOURCE MANAGEMENT
Series/Report no.
THE INTERNATIONAL JOURNAL OF HUMAN RESOURCE MANAGEMENT ; Vol27 no.5 Startpage 477 Endpage 500
Abstract
This study examined the effect of organizational justice perception on service employees' positive psychological capital and the influence of positive psychological capital on surface and deep acting. Drawing on the job demands-resources (JD-R) model and the literature on positive work environment, the indirect effects of perceived distributive and procedural justice on surface and deep acting through service employees' psychological capital were hypothesized. Using data from 263 flight attendants of the largest airline company in South Korea, the results indicated that perceived distributive and procedural justice were positively related to service employees' psychological capital, which, in turn, fostered deep acting but not surface acting. Deep acting was negatively related to emotional exhaustion, while surface acting showed a positive relationship. Emotional exhaustion, in turn, increased turnover intention. This study offers contributions to our understanding of positive psychological capital and implications for emotional labor in service management. Limitations and future research directions are discussed.
URI
https://www.tandfonline.com/doi/full/10.1080/09585192.2015.1020445
http://dspace.inha.ac.kr/handle/10505/54931
ISSN
0958-5192
Appears in Collections:
College of Business Administration (경영대학) > Business Administration (경영학) > Journal Papers, Reports(경영학 논문, 보고서)
Files in This Item:
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