The port management information system of container terminal through the Internet heads for the relationship with customers and it is used as the means to acquire the differentiation from other terminals under the rapidly changing global environment at the same time. The e-Transformation is the comprehensive information system that provides the management information of port and customer demands more efficiently, moreover, it is also the strategy which the enterprises desire in the port supply chain.
This study is aim to analyze the effectiveness of e-Transformation of port management information system in current container terminal on customer satisfaction as well as port competitiveness and also it is to utilize it as customer service index of port management company.
In this study, to begin with, the authors study the documents regarding supply chain orientation, e-Transformation, customer satisfaction and port competitiveness and then attempt to establish the concept of e-Transformation that is applicable to container terminal. Then, the authors set the research model and hypothesis for the relationship of effectiveness between the e-Transformation component of container terminal as well as customer satisfaction and port competitiveness. In the positive analysis, the au
2. Literature Review 6
3. Research Model & Hypotheses 25
4. Research Methodology 28
5. Empirical Result 35
6. Research Conclusion 61