An Empirical Study on the Impact of Container Terminal e-Transformation on the Customer Satisfaction and Port Competitiveness/

Title
An Empirical Study on the Impact of Container Terminal e-Transformation on the Customer Satisfaction and Port Competitiveness/
Authors
김용희
Keywords
e-Transformation
Issue Date
2008
Publisher
인하대학교
Abstract
The port management information system of container terminal through the Internet heads for the relationship with customers and it is used as the means to acquire the differentiation from other terminals under the rapidly changing global environment at the same time. The e-Transformation is the comprehensive information system that provides the management information of port and customer demands more efficiently, moreover, it is also the strategy which the enterprises desire in the port supply chain. This study is aim to analyze the effectiveness of e-Transformation of port management information system in current container terminal on customer satisfaction as well as port competitiveness and also it is to utilize it as customer service index of port management company. In this study, to begin with, the authors study the documents regarding supply chain orientation, e-Transformation, customer satisfaction and port competitiveness and then attempt to establish the concept of e-Transformation that is applicable to container terminal. Then, the authors set the research model and hypothesis for the relationship of effectiveness between the e-Transformation component of container terminal as well as customer satisfaction and port competitiveness. In the positive analysis, the au
Description
1.Introduction 1 2. Literature Review 6 3. Research Model & Hypotheses 25 4. Research Methodology 28 5. Empirical Result 35 6. Research Conclusion 61
URI
http://dspace.inha.ac.kr/handle/10505/2003
Appears in Collections:
Asia Pacific School of Logistics(물류전문대학) > Graduate School of Logistics (물류전문대학원) > Theses(물류전문대학원 석박사 학위논문)
Files in This Item:
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